FAQ
How does the StayLock Bowl actually stay in place?
The non-slip silicone mat grips any flat surface — tile, hardwood, or rugs. The bowl then clicks directly into the mat using our click-lock mechanism. Once locked, it won't tip, slide, or move regardless of how enthusiastically your pet licks.
Will this work for both my dog and cat?
Absolutely. The StayLock Bowl is designed for both dogs and cats of all breeds and sizes. Many customers use it for multiple pets at the same time.
What treats can I use in the bowl?
Any pet-safe liquid or soft treat works great — bone broth, yogurt, peanut butter, puréed pumpkin, or wet food. We recommend starting with your pet's favorite to get them engaged quickly.
How long will my pet stay engaged?
The 360° rotating lick ball keeps most pets engaged for 30–60 minutes. Results vary by pet, but the ball repositions with every lick, making it consistently challenging and rewarding.
Is it safe for my pet?
Yes. Every component is made from BPA-free, food-grade silicone — no harmful chemicals, no sharp edges. It's soft on your pet's tongue and tough enough for daily use.
How do I clean it?
The StayLock Bowl fully disassembles. Every part is top-rack dishwasher safe. Simply take it apart, place it in the dishwasher, and it comes out spotless.
How long does shipping take?
Orders are processed within 1–2 business days. Estimated delivery is 5–8 business days within the USA. You'll receive a tracking number by email once your order ships.
What is your return policy?
We offer a 30-Day Money-Back Guarantee. If you're not completely satisfied, contact us and we'll issue a full refund within 24 hours — no questions asked.
Can I modify or cancel my order?
Contact us within 12 hours of placing your order and we'll do our best to make changes. Once the order is processed, modifications may not be possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.