Refund policy
Returns & Refunds
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a return or refund. No questions asked.
Eligibility
To be eligible for a return:
- Item must be unused and in its original condition
- Item must be in the original packaging
- Proof of purchase required
How to Request a Refund
Contact us at support@mypawz.store within 30 days of receiving your order. Include your order number and reason for return. We will process your refund within 24 hours of approval.
Refund Method
Refunds are issued to your original payment method. Processing time may take 3–5 business days depending on your bank.
Damaged or Defective Items
If your item arrived damaged or defective, contact us immediately with photos. We will send a replacement or issue a full refund at no additional cost.
Non-Refundable Items
- Items returned after 30 days
- Items not in original condition
Contact
support@mypawz.store